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LUMENEZE
info@lumeneze.com -
Phone
+91 9088294349 -
Address
Newtown, Kolkata, West Bengal, 700156
Privacy Policy
Effective Date: [07-10-2024]
LUMENEZE (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in relation to the services we offer.
1. Information We Collect
We collect the following types of information:
Personal Information: Name, email address, phone number, company details, and billing information, provided directly by you when you:
- – Sign up for our services
- – Subscribe to our newsletters or blogs
- – Contact us via email or form submissions
- – Engage with our services through contracts or consulting
Usage Data: Information about how you interact with our website, including:
- – IP address
- – Browser type
- – Referring URLs
- – Pages viewed
- – Time spent on pages
- – Cookies and tracking technologies
2. How We Use Your Information
We use the collected information to:
- Provide and personalize our services for you
- Respond to inquiries and provide customer support
- Improve the performance and usability of our website
- Send newsletters and updates about our services (with your consent)
- Process transactions and handle billing
- Comply with legal obligations
3. Data Sharing and Disclosure
We do not sell or rent your personal information. We may share your data with:
- Third-party service providers: To facilitate website hosting, email communications, analytics, and payment processing (under strict confidentiality agreements).
- Legal compliance: If required by law, court order, or legal process.
- Business transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies to enhance user experience, analyze website performance, and for marketing purposes. By using our website, you consent to our use of cookies.
- Types of cookies we use:
- – Session cookies: Temporary cookies for functionality and session tracking.
- – Persistent cookies: Used for remembering your preferences over time.
You can manage cookie preferences through your browser settings.
5. Data Security
We implement industry-standard measures to protect your data from unauthorized access, loss, or misuse. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for processing your data at any time
- Lodge a complaint with the relevant data protection authority if you believe your rights have been violated
To exercise these rights, please contact us at info@lumeneze.com.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.
8. Changes to This Privacy Policy
We reserve the right to update this policy at any time. Changes will be posted on this page, with an updated effective date.
9. Contact Us
For questions regarding this Privacy Policy, please contact us at info@lumeneze.com.
Terms and Conditions
Effective Date: [07-10-2024]
These Terms and Conditions govern your use of the LUMENEZE website and services. By accessing or using our website or services, you agree to comply with and be bound by these terms.
1. Acceptance of Terms
By using our website or services, you acknowledge that you have read and understood these Terms and Conditions. If you do not agree, you must refrain from using our services.
2. Services
LUMENEZE provides a range of digital solutions for D2C brands, including:
- Digital marketing
- E-commerce development
- UI/UX design
- Custom software solutions
- Data analytics
We strive to provide high-quality services, but results may vary depending on various factors, including client engagement and market conditions. We make no guarantees of specific outcomes unless otherwise agreed in writing.
3. User Responsibilities
When using our website or services, you agree to:
- Provide accurate information when signing up or entering into agreements
- Use our services for lawful purposes
- Not attempt to disrupt or harm the website or services through malicious code or unauthorized access
You are responsible for maintaining the confidentiality of your account information, including passwords.
4. Intellectual Property
All content, trademarks, and intellectual property on our website are owned by LUMENEZE or our partners. You may not reproduce, distribute, or use any content without express permission.
5. Payments and Billing
- Payments for services will be as outlined in individual agreements with clients.
- Invoices must be paid within the specified due dates. Failure to pay may result in service interruptions or termination of your account.
- Any disputes regarding billing must be brought to our attention within 30 days.
6. Termination
We reserve the right to terminate or suspend your access to our services if you violate these Terms and Conditions or engage in any unlawful activity. Upon termination, your access to data and services will be revoked.
7. Limitation of Liability
LUMENEZE is not liable for any direct, indirect, incidental, or consequential damages arising out of:
- The use or inability to use our website or services
- Delays or disruptions in the provision of services
- Unauthorized access to your personal data
Our liability, in any case, is limited to the amount paid for the specific service in question.
8. Indemnification
You agree to indemnify and hold harmless LUMENEZE from any claims, liabilities, damages, or expenses arising from your use of our services or breach of these terms.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India.
10. Changes to Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page, with the effective date updated accordingly.
11. Refunds
We aim to provide high-quality services to all our clients. Should you feel that the service does not meet your expectations, you can request a refund within 14 days of purchase. The refund request will be reviewed based on the nature of the service and the level of project completion. Please note, certain services may be non-refundable once a particular stage of the project is completed. For more information, feel free to reach out to us for clarification.
12. Contact Us
For questions or concerns regarding these Terms and Conditions, please contact us at support@lumeneze.com.
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India
Newtown, Kolkata, West Bengal 700156
© 2024 – 2025 | Alrights reserved by LUMENEZE